Gavin Hinks of Accountancy Age writes:
The taxman has heeded the calls of advisers and reduced the number of helplines from 12 to just one.
Brian Redford, head of HMRC’s Business Engagement Team, said: “Agents told us that they wanted us to make it easier to contact HMRC and wanted a single helpline. So we have reduced the number of Agent Dedicated Lines from twelve to just one.
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“This will give agents access to the same number of experienced staff who can answer their queries, but without having to decide which regional ADL was relevant to their clients.”
However, there remains a seperate line for tax credits on 0845 300 3943.
The new helpline number doesn't appear on HMRC's website so I guess we have to wait to learn what that number is! I'll post it when I know it!
Posted by Joe Martin providing business services for small businesses and the self employed. Go to http://www.joemartin.co.uk
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